Comments on: Metro Bank Harrisburg: An Example in Failure

By: happy

happy — Fri, 13 Nov 2009 01:23:31 +0000

Try Citizens Bank.You will be happy

By: Alice Christensen

Alice Christensen — Fri, 09 Oct 2009 14:06:29 +0000

I’ve had a few situations with them, where they’ve held retirement distributions for 14 days. The last time it went in and they took it out again. Luckily I was able to back out the bills I was paying in time that time. It was from a cash account at Charles Schwab drawn on Bank of America, so there was no need to hold it. I wrote to them but they were within all the business days regulations of the banking commission. Just a big float game. But this latest: My husband and I have our own accounts linked to a ‘joint’ account used to pay joint bills. He gets huge credit card bills each month because he travels. I payed the last one with Metro’s on-line bill pay (so inferior to what Commerce’s was). They only have a drop down menu at the top of the page to select the account. In Commerce’s, that drop down menu was on each payee and stayed unless you specifically changed it. Well, I forgot to look at which account it was coming out of. It came out of the joint account and was overdrawn by over $4,000. BUT there was double that in each of the ‘linked’ accounts! Not even a phone call from them. They’ve charged our account $74.00 for the overdraw, and we’re getting the runaround when we ask for it back, including when we show up in person. It’ll take a while to move banks, but we’re in the market for a new one. Any suggestions? It would be nice to find one who really cared about their customers and treated you at least civilly.

By: guitarcozmo

guitarcozmo — Fri, 21 Aug 2009 20:09:05 +0000

Interesting thing I forgot to pass along – I went into my local Metro recently with the intent of closing an old checking account I still had opened. Just hadn’t gotten around to withdrawing the small amount of funds and closing it yet, as I had switched to PSECU before Commerce became Metro. so I go in, sit down and tell the guy I want to close my account. He asked for my account number and (I believe) my name, which I gave him. Looked at a few things onscreen, excused himself, came back with a withdrawal slip, filled it in, then had me write out the dollar amount and sign it. Asked what kinda of bills I wanted, went back behind the counter, returned with my money in an envelope and a withdrawal receipt. I thanked him and went on my way.

Not one time was I asked for any identification, any verification of my SSN, or anything whatsoever to verify that I was the person who this account belonged to. I could’ve been any person off the street with an account number and walked out with a pocketful of cash. Real nice.

By: Jack

Jack — Thu, 20 Aug 2009 15:25:56 +0000

I may be an unusual customer. I put every transaction for all my finances into Quicken and have done so for many, many years.

I left a local bank to go to Commerce because they integrated well with Quicken. I was very pleased with Commerce.

Metro Bank integrates very poorly with Quicken, at least for me. The loss of Direct Connect was a huge loss for me. Now I am getting duplicate transactions downloaded from Metro into Quicken. I have to double check every transaction to make sure its not a duplicate.

Metro people are very nice. They have shown concern, but their technology is sub par compared to the other institutions I use.

I understand that they have to make a business decision. So do I. I expect to be switching banks very soon.

By: Shaundra

Shaundra — Tue, 18 Aug 2009 15:16:46 +0000

watch out people, i just got a call from a collection agency saying i owe them money for metro bank when i closed my account with them when they switched and all transactions were cleared. i am fighting this and this better not ruin my credit because this is untrue. i am filing suit against this bank if it does.

By: Shaundra

Shaundra — Wed, 22 Jul 2009 14:52:55 +0000

ok metro don (aka employee)! lol. you never understood. so oh well..

By: DonJuan

DonJuan — Mon, 20 Jul 2009 19:13:33 +0000

Now I am not sure what all the fuss has been about…but I have not experienced any issues. Typically issues are caused by the person themselves. Just think when you are waiting in a long line somewhere, it is not usually the company’s fault for that line but the people who are in line with you that are holding it up.
I would appreciate it if people would just let bygones be bygones and give Metro Bank another chance. You will see that they really are a great bank and do care for their customers. Let’s all say it together…we love Metro Bank!

By: Shaundra

Shaundra — Fri, 17 Jul 2009 02:14:43 +0000

must be an employee posting that last coment.. lol

By: itsridiculus

itsridiculus — Thu, 16 Jul 2009 10:23:21 +0000

What has ever happened with a little patience. I personally did not have one problem with the change from Commerce to Metro.

I actually like the new bill pay, its an upgrade from Commerce.

Yes corporations do make mistakes, but come on give it a break!

By: Coleen

Coleen — Sun, 12 Jul 2009 18:28:41 +0000

I had a bad experience when I could not log on to their new site. Kept telling me my user name or password wasn’t right. I called customer service and got a very rude woman who put me on hold several times before she could even find my account in the system. I knew I would be chnaging banks. I can’t trust that my money will be there.

It’s really sort of amazing. Banks have been changing hands for years. This should be banking 101. But Metro managed to step in and screw it up.