Comments on: Metro Bank Responds

By: employee

employee — Thu, 02 Jul 2009 03:28:40 +0000

okay so for you people who would like to switch your accounts. we’d really like it if you guys just hung in there with us. It’s just as hard and frustrating to us as it is to you. it may even be more. and for you peole who are saying the CSR’s never returned your call…i bet now that it’s been over 3 weeks your call has been returned. they have been very very busy with lines out the door. im sorry that commerce bank spoiled everybody with their amazing online banking and such…which as of right now we still are working on to make things better. for our ccustomers adn spoil you again. and again we are sorry for any inconvience that it may have caused you but it also affected employees of the bank also.

By: holding for something

holding for something — Tue, 30 Jun 2009 01:52:30 +0000

The dog information is gone. replaced with a system that now tells me which caller I am in the queue, and the estimated time – which fluctuated from the original 22 minutes to 6 minutes and is now back up to 18 as I type. I’ve been on hold for 29 minutes, just waiting to ask when they foresee their site coming back up. I wish they’d tell me about their dog…..

I wasn’t going to switch, but this is the pits. The site technology is circa 1997-98, the tellers look like they want to kill themselves, and the comments here have sealed the deal. I loved PNC, now that they are in Central PA……

By: robert swan

robert swan — Sun, 28 Jun 2009 17:39:59 +0000

Now, a new twist to my story, I just checked Bill Pay, and guess what?
They were going to pay my mortgage TWICE A MONTH ALL THE WAY THROUGH NEXT YEAR!!!!!!!!
What a bunch of idiots, or maybe there is a better word, that I can’t use here.
I canceled ALL of my bill pays, and enrolled in Wachovia on line, and will go to the branch tomorrow to finalize paperwork, etc.
They will even deal with the mortgage themselves, that I don’t even have to go into a Metro bank again, except to close everything.
I wonder why Wachovia has been voted the best bank for 6 years in a row now.
See ya, Metro, and I probably will see more of your employees at Burger King in the near future.
Robert

By: another employee

another employee — Sun, 21 Jun 2009 03:15:45 +0000

I too am a Metro employee and want to let everyone know that not all of us are like shannon. I take my job very seriously and am personally embarrased about the situation. Believe me that the tellers and CSR’s really wish that there was more that we could do. I’m not going to bash my employer but I honestly wish this was handled in a different manner.

By: Bill

Bill — Sat, 20 Jun 2009 15:38:28 +0000

We will be…15+ year customer who is finally wising up. The worst thing about it is they stand behind it like there isn’t a problem and are kind of arrogant about it. That is probably the main reason I am leaving as soon as I can. Metro shoudl humble themselves, admit there is a problem, and FIX it. They have not been to good at fixing problems the last few years, so I don’t see it getting better.

By: Bill

Bill — Sat, 20 Jun 2009 15:34:47 +0000

Ya, I am one of the “good” customer who put up with their mistakes the last couple years. I have banked there for 15+ years and will be leaving as soon as I do some research on other banks. Example: I presented a check to myself for $1,500 at the teller conter. She did her thing and I left. Checked balance, they withdrew it twice. Took me 3 days to get it fixed and they offered me a $10 voucher for my troubles. Am I the good customer the one girl was talking about? What a joke. That is just one example of about a half dozen I have over the last few years. I should have left then, not sure why I am staying. Switching banks can be a hassle, but there is a problem with this bank lately and I don’t see it being America;s next great bank from what I am experiencing lately…especially the site and I was told “This is our new site” when I inquired if it was going to stay this way because I can’t stand it. So, how can you do any better if you are going to tell customers “This is how it is now” basically. I am very sad that Commerce has died in this area, why won’t the Commerce in Jersey just expand here…they would get all the customers from Metro I am pretty sure. I even hate the name. Where are all the enhancements that were supposed to be coming? Convenient? Only in hours, everything is much less than convenient.

By: Shanti

Shanti — Thu, 18 Jun 2009 21:59:13 +0000

Hey guys, calm down, and get yourselves a free lollipop! Word.

I wouldn’t go live with a website like that for a window cleaning business, let alone a bank! Is it some kinda joke? And what’s with the ‘M’ man logo with a baseball cap!!?? Has Vernon Hill ever been on the Internet? Serious?

And why “mymetrobank.com” ?? Too tight to buy the real one that’s for sale..?

‘THe Power Of Red’ eh? Oooh, big brainstorming seesion no doubt to come up with that genius of a tag line.

Sorry, but WHAT A JOKE!!!!!!!!!!!!!

By: JT Carlisle

JT Carlisle — Thu, 18 Jun 2009 17:34:36 +0000

Metro Bank. I have been checking my account and all looks well, should i be concerned? Will i be able to see the double postings? Is the balance on line the actual balance, or is it unviewable? I REALLY LIKED Commerce Bank. The site changes were a shock and had me in a panick, but i usually checked my account to see if scheduled payments are actually scheduled. Has there been problems with scheduled payments or the incorrect amounts being visable? I’m sure this is just a glitch, i don’t think a bank like this would want to cause problems.

By: julie

julie — Thu, 18 Jun 2009 13:45:17 +0000

May the fleas of a thousand terriers infest the bank presidents’ Lexxus.

By: Becki

Becki — Thu, 18 Jun 2009 13:30:00 +0000

I have had nothing but problems with this new Metro Bank. There balance NEVER MATCHES MINE THERES IS ALWAYS WRONG!!!!!!!!!!!!!. I WILL BE PULLING ALL MY ACCOUNTS AND I HOPE OTHERS TO THE SAME