PREFACE: Someone commented on my last post pointing out that the employees of Metro Bank are being yelled at and treated poorly. I spent almost ten years working in retail and retail management, and I am very well aware of how abusive customers can be. I always make it a point to be calm and rational towards the employees, even when they’re not treating me the same.
My last post on Metro Bank got pretty popular pretty quickly. Barely 24 hours after posting, it already has over 500 reads and 33 comments. With a little help from The Consumerist, The Patriot-News, podcasts, multiple forums, other blogs, and some other frustrated Metro Bank customers, the post has cleared over 1000 reads in 30 hours! more than 3300 readers in less than three days! Thanks, guys!
Two of the commenters describe themselves as Metro Bank employees. One of them (“Shannon”) did not come out and say “I am an employee of Metro Bank”, and as such, she may very well be some non-Metro Bank employee who happens to say things like “we are doing everything we can”. Here’s the direct link to the first comment; you can see the other two from “Shannon” immediately after the first. In fact, let me save you the trouble. Here are all three comments from “Shannon”, in their complete form:
Now, everyone has a right to speak their mind freely. That’s a given and I applaud Shannon for having the courage to stand up in front of thousands of people and speak her piece in an irrevocable, un-deletable medium like this. I think the “they don’t need u” was a nice touch, and the “F off” bit at the end was the icing on the cake. Bravo, Shannon. Some may call you rather short-sighted (for reasons I’m about to explain), others may raise their fists in triumphant support and say “Rock on, girl (or guy)!”. Regardless of what others may say, fear not, for your comment is now forever broadcast on the Internet for all to see for years and years (decades?) to come.
Before we go any further, I want to say that I fiercely believe in the privacy of my commenters. I welcome all comments and commenters. And I will always do everything in my power to protect the information provided. Even though your email address reveals exactly who you are, I value your privacy and will never reveal that information to anyone. So for example, if Metro Bank were to contact me tomorrow and ask for your email address, I would proudly stand up high, raise one finger in the air, and tell them what they can do with themselves. Because if we can’t speak our minds without fear of repercussion, then what’s the point of speaking at all?
Now, on the other hand, if Metro Bank were to subpoena me with a valid request for your IP address and email address, well, then I’d have to hand it over cheerfully and quickly. That would be unfortunate, because your email address — which I promise not to share, except under court order — appears to be your full first and last name.
I wouldn’t worry about it too much, though. Employers never crack down on stuff like this. Heck, judging by Metro’s new website, I doubt anyone at Metro Bank even uses the Internet.
Seriously, have you seen their new website? It’s terrible!
And even if they did, I’m sure they’d find your post to be rather amusing. After all, screw those customers, right? Man, all they ever do is make demand after demand after demand. I really do feel for the Metro Bank employees who had to work this past weekend and deal with things like “customers who want their money” and “customers whose ATM cards were shut off for no reason” and “customers who can’t log in” and “customers who expect a better answer than ‘Uh, I don’t know'”. Yeah, I’m pretty sure Metro Bank would get a big laugh out of that one.
In fact, we’re all laughing. Having our accounts essentially disabled is hands-down the funniest thing to happen to us since … well, ever.
Maybe I should print this out and send it to them, just so they don’t miss out, ya know? Actually, on second thought, that won’t be necessary. All they have to do is Google “Metro Bank Harrisburg” and they’ll find me in the top results.
NOTE: The sarcasm ends here. Metro Bank screws up the accounts of what appears to be many customers (tens? hundreds? thousands?), and their employees are telling me to “F OFF”? So far, Metro Bank’s management has been deathly silent (aside from the comments here) on this ongoing issue, presumably hoping it will all just go away. My account is hosed up for an entire weekend, the employees I’ve encountered are completely apathetic, and I’m still hearing reports of people with mangled accounts. This is an inexcusable state of affairs for any financial institution, let alone mine. Metro Bank needs to make with the fixes PRONTO.
And Shannon, posting a comment using that particular email address was unbelievably stupid of you. If you are a Metro Bank employee — and your email address makes it pretty obvious — then you deserve to be fired. To think you’re the caliber of person that Metro Bank has hired to handle my money (to say nothing of my Social Security number and other personal information) is terrifying. Go find a job where you never have to deal with the public.
UPDATE #1: The Consumerist is now reporting on this mess.
UPDATE #2: Off the Record dedicated the first ten minutes to Metro Bank’s epic failures.
UPDATE #3: The issue is not going away. Both WGAL and The Patriot-News are reporting on Metro Bank’s problems.
UPDATE #4: Metro Bank Harrisburg CEO Gary Nalbandian says the upgrade went well, admits “some” glitches.
UPDATE #5: If you’re an affected Metro Bank customer, complain to the FDIC. Their complaint form can be found here: https://www2.fdic.gov/starsmail/index.asp
UPDATE #6: Oops – this domain is on private registration. If Metro Bank feels like requesting the information as described above, my mailing address is floor9.com c/o Dave Sheranko / PO Box 6020 / Harrisburg PA 17112-6020.