Metro Bank Responds

PREFACE:  Someone commented on my last post pointing out that the employees of Metro Bank are being yelled at and treated poorly.  I spent almost ten years working in retail and retail management, and I am very well aware of how abusive customers can be.  I always make it a point to be calm and rational towards the employees, even when they’re not treating me the same.

My last post on Metro Bank got pretty popular pretty quickly.  Barely 24 hours after posting, it already has over 500 reads and 33 comments. With a little help from The ConsumeristThe Patriot-News, podcasts, multiple forums, other blogs, and some other frustrated Metro Bank customers, the post has cleared over 1000 reads in 30 hours! more than 3300 readers in less than three days! Thanks, guys!

Two of the commenters describe themselves as Metro Bank employees.  One of them (“Shannon”) did not come out and say “I am an employee of Metro Bank”, and as such, she may very well be some non-Metro Bank employee who happens to say things like “we are doing everything we can”.  Here’s the direct link to the first comment; you can see the other two from “Shannon” immediately after the first.  In fact, let me save you the trouble.  Here are all three comments from “Shannon”, in their complete form:

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