I just got off the phone with the Pennsylvania Department of Banking. They called me back in reference to the complaint I filed yesterday. They are responding in a very pro-consumer manner to this mess and are very interested in what you have to say.
If your Metro Bank account is not straightened out as of right this instant, please contact the PA Department of Banking immediately using this link. As always, remember to remain calm and professional. We’re all frustrated and angry (and rightfully so), but remember that the Dept of Banking is here to help you. They have the power to set things right, and if that can’t be done, they have the power to punish Metro Bank.
UPDATE: As of 6/19/09, Metro Bank’s CEO is stating that the “glitches” have been fixed and everything is back to normal. Interestingly, he’s also stating that affected customers are being contacted by phone or email to let them know what happened. This is a dramatic change from earlier in the week, when they attempted to sweep their issues under the rug with silence. It’s pretty obvious that Metro Bank’s change in attitude is a direct result of the avalanche of negative PR that’s kept them buried all week. While it’s good to see them finally starting to take responsibility for their poor planning and poor execution, it’s disturbing that they regarded “give customers the silent treatment” as their best option.
UPDATE #2: As of 7/5/09, commenters are still reporting problems with Metro Bank. By now, all problems should have been resolved (actually, they should have been resolved by June 13th, but that obviously didn’t happen). If you are still having trouble, contact the Pennsylvania Department of Banking immediately. And while you’re at it, consider switching to a bank that knows how to treat its customers.